8 things to do when you arrive — before you say a price
Most tradespeople make the mistake of quoting too fast. The customer hasn't finished showing you around and there's already a number in your head. Slow down. These steps protect you and your price.
1
Introduce yourself properly
Name, trade, how long you've been doing it. Thirty seconds of this builds more trust than any flyer. People hire people, not trades.
2
Let them show you everything first
Don't start measuring or assessing before they've finished talking. Ask: "Can you walk me through exactly what you're hoping to get done?" Then listen. You might discover the job is bigger — or different — than you thought.
Listen first. Measure second. Quote third.
3
Check access points and complications
Awkward loft hatch? Narrow staircase? No parking for the van? Low ceilings? These all affect your time and price. Note everything now or regret it later.
4
Ask about the existing setup
If you're replacing, repairing, or extending something — ask about what's already there. Old systems, dodgy wiring, previous bodge jobs. You need to price for the reality, not the ideal.
Ask: "Has anyone worked on this before? Any issues you're aware of?"
5
Take measurements and photos
Photos protect you as much as they help you quote. If there's a pre-existing crack, stain, or damage — photograph it before you touch anything. Your future self will thank you.
6
Understand the customer's priority
Is it speed? Price? Quality? Disruption? Ask "Is there anything that's particularly important to you about how this job gets done?" The answer shapes how you pitch your quote.
7
Don't give a price on the doorstep
Unless it's a tiny job you've done a hundred times, don't quote verbally on the spot. "I'll have a proper written quote to you by [time/day]" makes you look considered, not slow.
A written quote is always more professional than a number on the doorstep
8
Confirm next steps before you leave
Tell them exactly when to expect the quote and how you'll send it. "I'll have this with you by Thursday via email — is that the best address?" Now you have a commitment and a deadline.